Shipping Policy

Last updated: 26th July 2026

Thank you for shopping with Little Ember Engraving. This Shipping Policy explains how we process, ship, and deliver orders for our custom laser‑engraved gifts.

1. Order Processing Times

All items are custom‑made. Typical processing times are:

  • Standard orders: 3–7 business days

  • Large or complex orders: May require additional time

Processing begins once payment is confirmed. Orders are not processed on weekends or public holidays.

If we experience a high volume of orders, processing may be slightly delayed. We will notify you if significant delays occur.

2. Shipping Methods & Delivery Times

We ship orders using trusted carriers such as Royal Mail, Evri, DPD, or similar services depending on your location.

Estimated delivery times:

  • UK: 2–5 business days

  • Europe: 5–10 business days

  • International: 7–21 business days

Delivery times are estimates and not guaranteed.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Package weight

  • Shipping method selected

All shipping fees are displayed before payment is completed.

4. Tracking Information

Once your order ships, you will receive a confirmation email containing:

  • Tracking number (if available)

  • Carrier information

  • Estimated delivery window

Tracking availability may vary depending on the shipping method chosen.

5. Incorrect Shipping Information

Please ensure your shipping address is accurate. We are not responsible for:

  • Delays caused by incorrect addresses

  • Lost packages due to incorrect or incomplete information

If you notice an error, contact us immediately. Changes cannot be guaranteed once the order has entered production or shipping.

6. Lost, Delayed, or Stolen Packages

Once a package is handed to the carrier, it is outside our control.

We are not liable for:

  • Carrier delays

  • Lost packages

  • Stolen packages after delivery

If your package is lost or delayed, we will assist you in contacting the carrier, but refunds are not guaranteed.

7. Damaged Items During Shipping

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide your order number and clear photos of the damage

We will review the issue and offer a replacement or solution if the damage occurred during shipping or production.

8. International Shipping & Customs

International orders may be subject to:

  • Customs fees

  • Import taxes

  • Duties

These charges are not included in the product or shipping price and are the responsibility of the customer.

Customs processing may also delay delivery.

9. Delivery Confirmation

Carriers may mark packages as “Delivered” when they reach your address or local collection point.

If your package is marked delivered but you have not received it:

  • Check with neighbors or building management

  • Contact the carrier directly

  • Reach out to us for assistance

10. Contact Us

If you have questions about shipping or need help with an order, contact us:

Little Ember Engraving

Contact: Contact Form